Last updated: June 2026
All one-time purchases of Aurea software (Aurea Nutrition, Aurea Herbal Medicine, Aurea Naturopathy) are covered by a 30-day money-back guarantee from the date of purchase. If you are not satisfied for any reason, we will refund your purchase in full.
To be eligible for a refund: the license key must not have been activated on any device, OR you must have uninstalled the software and contacted us within 30 days of purchase. Refund requests after 30 days will be evaluated on a case-by-case basis.
Send an email to support@aureaecosystem.com with your purchase receipt or license key, and the reason for your refund request. We aim to process all refund requests within 5 business days.
Aurea Professional subscriptions can be cancelled at any time. Monthly subscriptions: cancellation takes effect at the end of the current billing period. Annual subscriptions: eligible for pro-rata refund of unused months. 14-day free trials are available and no charge is made until the trial period ends.
Refunds will be issued to the original payment method used for purchase. Processing time depends on your payment provider (typically 5-10 business days for credit cards).
Refunds may be denied in cases of: fraudulent purchases, violation of the EULA, or repeated refund requests across multiple purchases. License transfers to new devices are handled through support and are not subject to the refund policy.
Our refund policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
For refund inquiries: support@aureaecosystem.com