<Help & Support — Aurea EcoSystem | Installation, Licensing & FAQ

Help & Support

Find answers, guides, and get help when you need it.

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Installation Guides

Step-by-step instructions for macOS, Android, and Windows.

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License Activation

How to activate, transfer, or recover your license.

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Contact Support

Reach our team directly. We respond within 24 hours.

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Frequently Asked Questions

What is Aurea Ecosystem?+
Aurea Ecosystem is a suite of professional clinical tools for natural therapists. It includes standalone analysis apps that you purchase once and own forever, plus Aurea Professional — a complete practice platform with AI-powered documentation, client management, and more.
How is Aurea different from other software?+
Unlike most competitors that charge monthly subscriptions forever, Aurea's core analysis tools are a one-time purchase. You own them for life. Aurea works fully offline, offers complete bilingual English/Chinese support, and includes Australian-specific databases you won't find elsewhere.
What's included in the free demo?+
The free demo gives you access to 20 nutrients (Nutrition), 20 herbs (Herbal Medicine), or 10 health conditions (Naturopathy). You can explore the interface, try the quiz system, and see how the clinical databases work before purchasing.
How does licensing work?+
Each license key activates one app on one device. After activation, the app works fully offline — no internet required. If you need to transfer to a new device, contact our support team and we'll help you reset your license.
Can I try before I buy?+
Absolutely! Download the free demo version of any app. When you're ready, purchase a license key to unlock all content instantly — no need to reinstall.
What is your refund policy?+
All one-time purchases come with a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days for a full refund.
Do the apps work on my device?+
Aurea Nutrition, Herbal Medicine, and Naturopathy are available for macOS and Android. Windows versions are coming soon.
Is my data secure?+
Yes. All data is stored in Sydney, Australia, using Google Cloud (Firebase) with encryption at rest and in transit. We comply with the Australian Privacy Principles (APP) under the Privacy Act 1988.

Knowledge Base

Aurea Nutrition

Your complete nutrition reference library. 190+ nutrients with detailed clinical data including dosing, interactions, mechanisms of action, and 20 peer-reviewed references per nutrient. Essential for practitioners who need reliable, evidence-based nutrition information — without monthly subscription fees.

Aurea Herbal Medicine

A comprehensive materia medica with 140+ herbs organized by therapeutic category. Each entry includes botanical information, actions, clinical applications, safety profiles, and scientific references. Includes Australian native plants and TCM perspectives — a uniquely valuable resource for Australian practitioners.

Aurea Naturopathy

The complete suite combining Nutrition, Herbal Medicine, and 170+ health conditions with full naturopathic protocols. Each condition includes analysis frameworks, herbal and nutrition protocols, lifestyle recommendations, and pathway analysis. The ultimate clinical reference tool for practicing naturopaths.

Aurea Professional

The future of practice management. AI-powered consultation recording and report generation, client management, digital forms, discovery channels, and secure messaging. Designed to save practitioners 15+ hours per week on administration. Coming soon.

Getting Started Guide

New to Aurea? Start by downloading the free demo of any app. Explore the interface, browse the sample databases, and try the quiz system. When ready to upgrade, purchase a license key from our pricing page and enter it in the app to unlock all content instantly.

Why Choose Aurea?

One-time purchase (no subscriptions), fully offline operation, bilingual English/Chinese support, Australian-specific databases, and a complete ecosystem that grows with your practice. Built by a naturopath who understands the real-world challenges of running a clinic.